incident.io Raises $62M to Build AI Agents That Resolve Incidents With You

LONDON, April 10, 2025 /PRNewswire/ -- incident.io, the end-to-end incident management platform trusted by elite engineering teams at companies like Netflix, Linear, Ramp, and Etsy, has raised $62 million in Series B funding to usher in a new era of AI-powered incident response. This round, led by global software investor Insight Partners and with continued support from Index Ventures and Point Nine Capital, brings the company's total funding to over $96 million. As AI accelerates software development and operational complexity, incident.io builds AI agents that can act like your best engineer, investigating, diagnosing, and resolving incidents in real time.

Founded in 2021 by ex-Monzo engineers, incident.io helps engineering teams coordinate, communicate, and learn from high-stakes software outages. The platform has powered over 250,000 incidents and is fast becoming the default choice for modern incident management.

"The AI revolution is rewriting the rules of software, from how it's built, to how it breaks," said Stephen Whitworth, co-founder and CEO of incident.io. "We've built AI agents that stand shoulder-to-shoulder with you in the heat of an incident, analyzing, advising, and acting like your most dependable teammate."

AI that resolves incidents with you

As AI accelerates software development, it also increases operational risk. With LLMs enabling code to ship faster than ever, incidents are becoming more frequent, complex, and challenging to debug. incident.io believes this shift requires a significant change in how teams respond to outages, reduce downtime, and reclaim engineering time by using AI to solve the AI chaos.

incident.io already uses AI to automate time-intensive tasks like note-taking, live updates, and post-incident write-ups. incident.io is building a new generation of AI agents that can investigate incidents and surface root causes, and even recommend or apply fixes, providing real-time context and support when it matters most.

"incident.io is building a product that engineers love and organizations rely on to minimize downtime and maximize productivity," said Thomas Krane, Managing Director at Insight Partners. "By pioneering AI agents that collaborate with engineers to resolve incidents, they're not just modernizing incident response but reinventing it for a world where AI isn't just writing code; it's keeping it running."

"AI is accelerating software development and deployment, but it's also introducing new layers of complexity and operational risk," said Carlos Gonzalez-Cadenas, Partner at Index Ventures. "Companies like Netflix already trust incident.io to manage critical incidents when things go wrong. As AI becomes more deeply embedded across systems, the need for reliable, real-time incident management will only grow. incident.io is the perfect partner for this fast-moving, high-stakes environment."

Owning the entire incident management lifecycle

This raise follows substantial product expansion over the past 12 months, including the launch of incident.io On-call, a modern alternative to legacy paging tools. Nearly two-thirds of incident.io customers have adopted On-call in just one year, migrating away from legacy tools like PagerDuty and Opsgenie, a shift only expected to accelerate after Atlassian's announcement to sunset Opsgenie.

incident.io covers the entire incident lifecycle, from on-call and real-time coordination to resolution and postmortems, with integrations into tools like Slack, Microsoft Teams, Linear, and GitHub, and a weekly shipping cadence driven by customer feedback.

What's next?

incident.io will use the funding to:

• Scale engineering teams in London and San Francisco to accelerate investigative and autonomous response agent development.
• Expand global go-to-market efforts by growing the sales team, investing in customer success, and amplifying marketing to meet growing demand.

About incident.io

incident.io helps engineering teams fix issues faster and reduce downtime. It brings together everything your team needs to manage who's on call, resolve incidents when they happen, and keep everyone updated on the status. From AI that handles time-consuming tasks like taking notes during an incident and writing reports afterward to agents that act like your best engineer, diagnosing issues and suggesting fixes in real time, our platform is designed to make incident management smoother and smarter.

Founded in 2021 and headquartered in London and San Francisco, incident.io is trusted by companies like Netflix, Linear, Ramp, and Etsy. The company has raised over $96 million from Insight Partners, Index Ventures, and Point Nine Capital.

Learn more at incident.io.

About Insight Partners

Insight Partners is a global software investor partnering with high-growth technology, software, and Internet startup and ScaleUp companies that are driving transformative change in their industries. As of September 30, 2024, the firm has over $90B in regulatory assets under management. Insight Partners has invested in more than 800 companies worldwide and has seen over 55 portfolio companies achieve an IPO. Headquartered in New York City, Insight has offices in London, Tel Aviv, and the Bay Area. Insight's mission is to find, fund, and work successfully with visionary executives, providing them with tailored, hands-on software expertise along their growth journey, from their first investment to IPO. For more information on Insight and all its investments, visit insightpartners.com or follow us on X @insightpartners.

SOURCE incident.io